KLOYZConcierge & short-term rental management software
Kloyz also runs concierge / short-term ops. Not only annual leases: operators who manage Airbnb- and Booking-style units use the same CRM for assets, guests, maintenance tickets, inventory and documents — without a parallel spreadsheet or WhatsApp as the system of record.
Short-term rental concierge (ניהול דירות נופש / קצרות טווח) is not classic long-term management. High turnover, cleaning slots, frequent check-in/out inventories, linen stock, and near-hotel guest pressure. If your tool only understands yearly leases, you invent a second system.
Concierge ≠ hotel PMS ≠ spreadsheets
| Approach | Strengths | Breaks when… |
|---|---|---|
| Channel manager / hotel PMS | OTA calendars, Airbnb sync | Owner leases, Israeli accounting, multi-unit teams |
| Spreadsheets + WhatsApp groups | Fast start | History, proof, scale, owner reporting |
| Property-management CRM (Kloyz) | Assets, guests, tickets, inventory, docs | Replacing a pure OTA channel manager |
Kloyz is not an Airbnb channel manager. It is the operating system for the portfolio behind the concierge: who stays where, which clean is due, which ticket is open, which deposit is archived.
What breaks without dedicated tooling
- Daily turnover — 11am checkout, 3pm check-in, zero slack
- Cleaning & vendors — without tickets, slots live in lost messages
- Inventory — linen, towels, coffee, bulbs: “in someone’s head” disappears
- Check-in/out reports — deposit disputes if nothing is timestamped with photos
- Multi-unit / multi-team — field vs office, fuzzy scopes
- Owner reporting — landlords want occupancy and costs, not a WhatsApp dump
What a concierge CRM must cover
- Property record with a concierge mode (not only long leases)
- Guests / stays linked to the unit, separate histories
- Maintenance tickets + vendors (plumbing, A/C, cleaning)
- Furniture / consumables inventory per apartment
- Timestamped documents and photos (entry, exit, damage)
- Alerts and recurring tasks (checkout, QA check)
- Hebrew + French / English UI (mixed teams in Israel)
- Local accounting (Morning, Invoice4U…) for commissions and charges
How Kloyz does it
Kloyz was built for Israeli property management — and concierge mode is already in production with operators running short-stay portfolios:
- units flagged as concierge in the portfolio
- guests / stays with tight check-in and check-out dates
- tickets through to vendor invoices
- per-apartment inventory (linen, appliances, small equipment)
- documents and proof for deposits
- WhatsApp assistant for ops follow-up (Hebrew, FR, EN, RU)
- pricing from ₪199/month up to 15 apartments
Keep your channel manager / OTA calendar if you need it. Kloyz carries the ops CRM: portfolio, teams, maintenance, inventory, reporting.
Buyer checklist (quick score)
Score 0–2 per line:
- Short-stay units distinct from long leases (or a dedicated flag)
- Fast guest turnover without breaking history
- Cleaning / maintenance tickets with photos and statuses
- Inventory per unit
- Documented check-in / check-out protocols
- Field / office team roles
- Owner reports without a parallel spreadsheet
- Transparent SaaS pricing
Score ≤ 8: still on fragile WhatsApp groups.
Score ≥ 12: a CRM like Kloyz covers the ops core.
FAQ
Does Kloyz replace Airbnb / Booking?
No. OTAs remain the booking channel. Kloyz runs the portfolio, teams and post-booking ops.
Can long leases and concierge live in the same account?
Yes — common for agencies running both models on one portfolio.
Do we still need a hotel PMS?
Only for advanced multi-OTA / yield channel management. For field ops + owners + maintenance, the CRM is often enough.
How long to go live?
Excel import + setup: typically weeks, not an ERP project.
Related: Israel PM software guide · Maintenance tickets · CRM for agencies.